Withdrawal policy

Subject to the exclusions stated above, you have the right to withdraw from the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day

- on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered in a single delivery;

- on which you or a third party designated by you, who is not the carrier, took possession of the last item, provided you ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece, provided you ordered a product that is delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (Life-Coaching-Finance, Jürgen A. Kettner, Customer Service Department, Schönbühlstr. 9, 78052 Villingen-Schwenningen, telephone number: 07930-2699, email address: service@kettner-edelmetalle.de) of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the model withdrawal form below for this purpose, although this is not mandatory. You can also exercise your right of withdrawal online via the online shop through which you concluded the contract (https://www.kettner-edelmetalle.de), or via the Kettner-Edelmetalle app through which you concluded the contract. If you use this online function, we will send you confirmation of receipt on a durable medium (e.g. by email) without delay, including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received notification of your withdrawal from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may refuse the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us, to us (Life-Coaching-Finance, Jürgen A. Kettner, Schönbühlstr. 9, 78052 Villingen-Schwenningen) . The deadline is met if you send the goods back before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that was not necessary for examining the condition, properties and functioning of the goods.