Review guidelines for Gold Partners
Your honest opinion is important to us. These guidelines help you write helpful and fair reviews.
Why are reviews important?
Reviews help other customers make decisions and give our Gold Partners valuable feedback to improve their services. Your experiences contribute to a transparent and trustworthy community.
We ask you to follow these guidelines to ensure that all reviews are fair, helpful and respectful.
Our Review Guidelines
1 Authenticity and honesty
- Only review partners you have actually done business with
- Base your review on your personal experience
- Be honest and objective in your assessment
- No fake or manipulated reviews
2 Respect and Decency
- Use polite and respectful language
- Criticism is allowed but should be constructively formulated
- No offensive, discriminatory or defamatory statements
- No use of profanity or vulgar language
3 Relevance and Objectivity
- Focus on the partner's services and products
- Describe concrete experiences and situations
- Mention both positive and negative aspects where applicable
- No off-topic content or personal attacks
4 Data protection and privacy
- Do not use the full names of employees without their consent
- Do not publish personal data of third parties (phone numbers, email addresses)
- Do not share confidential business information
5 Legal Requirements
- Your review must be truthful
- No false statements of fact or defamation
- No content that violates applicable law
- No advertising or spam
6 Tips for helpful reviews
- Describe the context of your experience (when, what, why)
- Give concrete examples of particularly positive or negative points
- Mention whether you would recommend the partner and why
- Keep your review clear and well-structured
How we check reviews
- Only people signed in with a customer account can leave a review. Each customer account can review a partner once; your own partner profile cannot be reviewed.
- We do not check whether the reviewer actually bought or paid at the partner. When submitting, they confirm that the review is based on their own experience.
- Before publication, an AI checks every review for insults, spam and personal data. It is usually visible within a few minutes.
- If the AI is unsure or does not respond, our team checks the review by hand. This can take a few working days.
- Our team only adds the "Verified" label when it has proof of the visit to the partner.
- Every published review can be reported, even without a customer account. Our team looks at reported reviews.
We do not publish reviews that break these guidelines, or we remove them later. Criticism and low ratings are allowed as long as they are factual.
Consequences for violations
For violations of these guidelines, we reserve the right to take the following measures:
- •Rejection or removal of the relevant review
- •Warning of the author
- •For repeated or serious violations: blocking of the review function
- •In serious cases: legal action
Questions or Complaints?
If you have questions about these guidelines or would like to report a review that violates our guidelines, please contact us.
As of: 11 October 2026